Data protection

Data protection
1. General Guidelines
This data protection declaration informs you, as a customer or visitor to our website, about what happens to any personal data that you provide to us or that we collect and process about you. The Privacy Policy applies to all our products and services and all data processing that we or external third parties carry out follows the rules of the Data Protection Regulations (known internationally as GDPR), just as they apply in Belgium where we are based.
You can quickly find the right information using the following links:
▪ Who are we and how can you contact us?
▪ Which personal files do we process?
▪ What is the source of your personal data?
▪ For what purpose do we process your personal data and on what basis?
▪ How long will we store your personal data?
▪ Is your personal data exchanged outside the EU?
▪ Are you obliged to provide us with your personal data?
▪ What are your rights as an individual under data protection legislation?
▪ How can you object to processing or file a complaint?
2. Who are we and how can you contact us?
We are Topmo-plus, a brand of shenzhen bifu E-Commerce Co., Ltd., 1101K,11th tianli center business square A, Houhai dadao, Yuehai jiedao donglu, Nanshan 518067 shenzhen CN, with company number 91440300319377846Y.
We are not obliged to appoint a data protection officer. Nevertheless, we have put together an internal team that is responsible for processing personal data. You can contact you if you have any questions regarding the processing of your personal data via topmo-plus@outlook.com.
3. What personal data do we process?
The following list provides a complete overview of all categories of personal data that we process. Regardless of the situation and your relationship to us, some details or categories may not apply.
▪ Your personal contact details, such as last name and first name, billing and delivery address, email address, telephone or mobile phone number, etc.
▪ Your contact history with us such as emails, chats, completed contact forms on our website, etc.
▪ Products and services that you purchase from us, such as your purchase history but also whether, for example, you have a maintenance agreement for your Alam installation with us.
▪ Marketing and analysis data, such as: B. Newsletter that you have received and whether you have clicked on certain links with or without the addition of data analysis such as profiling, we can create an individual offer for you.
▪ Your interaction on our website such as your account details and the shopping cart you have chosen, any product reviews you have sent us, online orders you have made including your IP address.
▪ Your alarm installation with the required technical specifications for maintenance, such as number of zones and location within the building, the brand and type of alarm panel, last maintenance, etc.
▪ Information we receive from third parties, such as financial institutions and other payment service providers, address brokers, etc.
▪ Third party transactions, when another person carries out a particular transaction on your behalf, such as a bank transfer or online payment, we receive certain personal information about that third party such as last name and first name.
4. What is the origin of your personal data?
We collect personal information from the following sources:
▪ From you in the strict sense of the word.
▪ From third parties who engage in certain transactions with us on their behalf.
▪ From external online trading platforms or website partners (affiliates).
▪ From online media and advertising partners.
▪ From analytical applications, including Google Analytics.
▪ From a personal data broker.
▪ From financial institutions and other payment service providers and payment platforms.
5. For what purpose do we process your personal data and on what basis?
We process your personal data for the following purposes and in accordance with the legal processing bases:
▪ For the execution of our agreement or other contractual obligations.
◦ To inform you about the progress of your order, when you will have it delivered or when you can pick it up.
◦ To gain insight into their communication and purchasing history so that we can help them as efficiently as possible.
◦ So that we can carry out maintenance and installation work on your premises.
◦ So that we can exchange data with our business partners, such as logistics partners for the delivery of your order.
▪ For a legitimate reason from us or a third party
◦ To gain insight into how our website is used and how we can continually improve it.
◦ To be able to proactively present you with potentially interesting offers, products and services.
◦ To run our company optimally.
◦ To gain analytical and static insights into our customer base and services and how we can optimize them.
◦ To receive your opinion and assessment of us and our products so that we can continuously optimize ourselves.
▪ With your consent
◦ So that we can gain insights into the use of our website and how it can always be improved.
◦ To keep you up to date with the latest news, brands, products and special features from Topmo-plus and the lighting world in general.
◦ To be able to proactively present you with potentially interesting offers, products and services.
◦ To contact you if you have won a prize in one of our promotions.
◦ To receive your opinion and assessment of us and our products so that we can continuously optimize ourselves.
▪ Due to a legal obligation
◦ To keep our accounting records.
6. How long will we store your personal information?
How long your personal data is stored varies and depends on the following criteria.
▪ As long as you give us your consent, e.g. for our newsletter.
▪ As long as we need this in relation to legal obligations, such as the retention period for invoices.
▪ As long as these are necessary according to contractual obligations, for example to offer service and assistance, to offer you the legal or additional guarantee, to be able to contact you in the event of possible recalls.
▪ As long as these are required for operational reasons, e.g. B. to know what you have purchased from us in the past so that we can continue to offer you this information or e.g. B to still know which alarm installation you have even years later, even though you haven't serviced it through us for years.
7. Will your personal data be shared outside the EU?
No.
8. Are you obliged to share your personal data with us?
If you would like to purchase products or services from us, you are obliged to provide us with a minimum of personal data. Without this personal data we cannot fulfill our contractual and legal obligations. Any optional personal data is always provided as such.
9. What are your rights as a data subject under data protection legislation?
Data protection legislation gives you the following rights regarding the processing of your personal data.
▪ The right to be informed about the processing of your personal data.
▪ The right to correct or complete your personal data if incorrect or incomplete.
▪ The right to object to the processing of your personal data.
▪ The right to restrict the processing of your personal data.
▪ The right to have your personal data deleted.
▪ The right to access and process your personal data.
▪ The right to transfer your personal data directly.
▪ The right to receive a personal evaluation if you have been subjected to a certain automated decision-making process.
10. How can you object to processing or file a complaint?
You have the right to object to some processing of your personal data. In this case, please contact topmo-plus@outlook.com by email.

Subscribe to our newsletter
And don't miss any more new products and special offers!

The content of this website, including trademarks, patents, copyrights, database copyrights, drawings and models, images, company and product names and/or other rights (intellectual property), is protected by intellectual property rights of Topmo-plus or an authorized third party. You may not use and/or modify the protected content described in this article, including any copying, lending, reproduction, any use of Topmo-plus's database content and any use in any way, without the prior written permission of Topmo-plus. Any violation will be prosecuted in accordance with applicable law.